Complaints

We’re sorry if you’re unhappy…

We aim to provide a you with a high quality service and we hope that you will be happy with the professional services our barristers and staff provide. However, if you are not satisfied we’d like to know about this, and there is a process you can use to raise your concerns.

What is a complaint?

We regard complaints as being where someone expresses dissatisfaction with the quality of the service or the manner in which that service was provided by Chambers or any barrister or employee at Temple Court Chambers.  This includes any action or lack of action by any of the above.  The complaints procedure distinguishes between complaints relating to (a) the competence of any barrister or employee (including professional negligence) (b) the quality of client care and (c) any allegation of professional misconduct (including unlawful discrimination and harassment).

When responding to any expression of client dissatisfaction, we will always seek to comply with our professional obligations under the Bar Standard’s Board’s Code of Conduct and Guidance on dealing with complaints.

How to complain

Our complaints policy aims to help you to raise your concerns and then to enable us to respond as quickly and effectively as possible.  We aim to be as clear and transparent as possible in the way we deal with complaints, and we’ll make reasonable adjustments to the policy and how we deal with complaints for people with disabilities.  You can download a copy of our complaints policy here.  The policy explains how you can make a complaint and how we’ll deal with your complaint.  If you have any questions, you can raise these with David Brinning, the Senior Clerk, who is the first point of contact.  You can contact David on 02920 786 509 or email david@templeccc.co.uk.

If you need to complain about the Senior Clerk, please contact the Secretary to Chambers Management Committee, Mr Mark Battrick via email: mark@templeccc.co.uk.

We aim to give all our clients a high quality service at all times and we’re committed to dealing with all complaints as quickly and efficiently as possible.  We will ensure that you are fully involved in the process.

All our Members are regulated by the Bar Standards Board.

See Chambers’ full Complaints policy.